Refunds & Exchanges

Request a new sampling kit
If you have received a defective set and wish to get a new one, please fill in this form. The new kit will be sent to you in 5 business days.

Request a refund
If you want to make a claim other than the one above, fill in this form and describe your claim in as much detail as possible. Your complaint will be reviewed and will be processed within 30 days.
Withdraw from the contract
If you wish to withdraw from the contract within the 14-day protection period, please fill in this form. At the same time, send the intact and unopened set back to Macromo s.r.o., Arbesovo Náměstí 70/4, Praha, 150 00, Czech Republic, Europe. After receiving the intact set, you will be refunded your money immediately, but no later than within 14 days. 

If you have any questions please contact